FAQS

How Much Compensation Can I Claim?

The value of your compensation depends on the nature of your injury and losses that you have sustained. So that we can value your claim properly we will obtain a medical report to assess the value of your claim, and full details from you about your losses.

We then look at previous cases that are similar to your own and judges’ guidelines to assess the value of your claim.

PIO always aims to recover the maximum amount of compensation.

How Long Will My Claim Take?

The timescales for a personal injury claim vary depending on the severity of your injuries, the complexity of the jurisdiction issues (whether the case can be brought in England and Wales) and whether or not there is a strong case to answer.

Timescales for accidents abroad are typically longer than for accidents which happen in the UK. Once your case goes to court, the time it will take to settle varies. This could be 12 months, or it could be 24 or longer. No matter how long it takes, we’ll keep you updated and provide ongoing advice throughout the whole legal process.

How long do I have to make a Claim?

England & Wales
In most cases under the law of England and Wales you have three years from the date of the accident to start court proceedings. If a claim is not started in time then the defendant can refuse to pay out and you will be out of time to bring a claim against them at court.

Under 18 years
If the injured person is under 18 years of age they will usually have 3 years from the date of their 18th birthday to start court proceedings under the law of England and Wales.

There are some complex rules in which a court can allow a claim to proceed outside the time limit but this rarely happens.

Accidents at Sea
Under the Athens Convention the time limit for starting court proceedings expires in 2 years from the date of disembarkation.

Accidents in the Air
The time limit for pursuing a claim under the Montreal Convention expires within 2 years from the date of arrival at the destination (or ought to have arrived or from the date on which the aircarft stopped).

Abroad
The time limits of the country where the accident happened may apply and different time limits apply to different countries. In some countries the time limit can be shorter and in others it can be longer.

It’s important to take legal advice on the time limit that applies to your case.

Who Will Handle My Claim?

Your claim will always be handled by an experienced and fully qualified personal injury solicitor. If your case goes to court, we may also assign a specialist travel law barrister to your case.

What Can I Claim For?

You are able to claim for injuries confirmed by a medical report (obtained on your behalf by PIO). You may also claim for a range of financial losses such as loss of earnings, the cost of care, medical expenses and prescription costs.

However, it’s important that you keep all of your losses to a minimum as not all losses are recoverable. To discuss the particulars of your case, contact us today on 0333 0064 099.

Will I Have To Go To Court?

The majority of claims are resolved before a full court hearing. If your case needs to go to court, we will appoint a specialist travel law barrister and we will guide and support you.

Do I Have to Accept the First Offer?

This all depends on whether or not you receive a good offer or not. We will advise you on the best course of action as dictated by the particulars of your case and circumstances.

How Does a No Win, No Fee* Agreement Work?

PIO will recover any costs from the defendant, along with a success fee which we agree with you in advance. If the case is lost, we will not charge you for our services. The terms of our no win, no fee agreement* will be explained fully when you contact us for advice.

I Have Legal Expense Insurance. Can PIO Help?

Depending on your circumstances, we may be able to help. Please call our team for more information.

Does My Claim Fall Within the Package Regulations?

If your flight and accommodation was booked through a UK tour operator, it’s highly likely that your claim will fall within the regulations. We can check this for you, free of charge. Simply send us your booking documents by email or by post and we’ll take a look.

ENQUIRE TODAY